Fivexx Refund and Returns Policy

1. Introduction

At Fivexx, we are committed to providing high-quality digital products. We understand that issues may occasionally arise, and we strive to address them promptly. This policy outlines our terms regarding refunds and returns for purchases made on our platform.

By making a purchase on Fivexx, you agree to the terms outlined in this Refund and Returns Policy.

2. Refund Eligibility

As Fivexx deals with digital products, once a product has been delivered (via download links or product keys), sales are typically final. However, we offer refunds under specific circumstances:

• Defective or Faulty Products: If the product is defective, corrupted, or otherwise not functioning as described, you are eligible for a refund.
• Incorrect Product Delivered: If an incorrect product is delivered to you, we will either offer a full refund or an exchange.
• Non-Delivery of Product: If the product is not delivered within the specified timeframe and there was no fault on your part, we will issue a refund.

In cases where the issue is a result of a mistake on our end, we are more than willing to offer a solution, such as providing an exchange or a store credit. If a refund is requested, it will be processed as per our refund procedure.

3. Non-Refundable Conditions

We do not offer refunds under the following circumstances:

• Change of Mind: Refunds are not available for change of mind, incorrect purchases, or if the product does not meet personal preferences.
• Product Usage: Once the product is delivered and used, it is no longer eligible for a refund.
• Misuse or Mishandling: If the product was used in a manner not intended, we cannot offer a refund.
• Failure to Read Product Descriptions: It is the customer’s responsibility to ensure that the product is suitable for their needs before making a purchase.

4. Return Process

As Fivexx deals with digital products, physical returns are not accepted. However, if a product is faulty or delivered incorrectly, we will offer a resolution through a refund, exchange, or store credit.

To initiate a refund or exchange:

1. Contact Us: Reach out to our support team at fivexx@fivexx.com within 48 hours of receiving the product.
2. Provide Evidence: Provide relevant details such as your order number, a description of the issue, and supporting evidence (e.g., screenshots or error messages).
3. Follow Up: We may request further information to help resolve the issue.

5. Refund Process

If a refund is approved, we will process it to your original payment method within 7 to 14 business days. The time for the refund to appear on your account depends on your payment provider or bank.

Please note that we will refund the full amount of the product price (excluding any processing fees or shipping charges, if applicable).

If the issue was on our part (defective or incorrect product), we will ensure your satisfaction with a proper compensation or resolution. If you request a refund, it will be processed accordingly.

6. Exchanges

If an exchange is necessary, we will offer a replacement product or issue store credit for the amount of the original purchase. The new product will be delivered as quickly as possible.

7. Modifications to the Refund Policy

Fivexx reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the date of the update. By continuing to use our services after updates, you accept the modified terms.

8. Contact Us

If you have any questions or need assistance with a refund, exchange, or any other concern, please contact us:

Email: fivexx@fivexx.com