Refund Policy

We sell digital products (such as menus, cheats, spoofers, and digital licenses). Because of their digital nature, refunds are not generally available after purchase. A refund is considered only when a genuine product or delivery issue is confirmed.

As a rule, digital products are non-refundable. We may approve a refund only in these cases:

If you have a genuine issue, contact us with these steps:

1. 1Email support@fivexx.com with your order number
2. 2Describe the problem clearly
3. 3Attach screenshots or evidence that helps verification
4. 4We review the request and confirm whether a real issue exists
5. 5If approved, the refund is returned to the original payment method

Some transactions take 14 to 48 hours to complete. If fraudulent payment is suspected, or a security review is required by the payment provider or bank, processing may take up to 90 days. When an eligible refund is approved, funds are returned to the original payment method according to the provider and bank policies.

When approved, refunds are issued to the same payment method used for the purchase:

• Credit/debit card: refunded to the original card
• Supported digital wallets and payment gateways: refunded to the same account used
• Other payment methods: processed according to that provider’s policy

We may handle the following at our discretion after verification:

For questions about this refund policy or to report a problem with your order, contact us.

By purchasing a digital product, you acknowledge that refunds are unavailable except when a genuine issue is confirmed. We may update this policy at any time; changes apply when posted on the website.