Refund Policy
Our commitment to customer satisfaction
Overview
At Digital Store, we strive to provide high-quality digital products and excellent customer service. We understand that sometimes products may not meet your expectations, and we have established this refund policy to ensure your satisfaction.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Eligible for Refund
- Product is defective or corrupted
- Incorrect product was delivered
- Product does not match the description
Not Eligible for Refund
- Change of mind or buyer's remorse
- Product has been downloaded and used
- More than 30 days have passed since purchase
Refund Process
To request a refund, please follow these steps:
- 1Contact our support team at support@digitalstore.com with your order number
- 2Provide detailed reason for the refund request
- 3Include any relevant screenshots or evidence if applicable
- 4Our team will review your request within 2-3 business days
- 5If approved, refund will be processed to your original payment method
Processing Time
Once your refund is approved, processing time depends on your payment method. Credit card refunds typically take 3-5 business days to appear on your statement, while PayPal refunds are usually processed within 1-2 business days.
Note:: Processing times may vary depending on your bank or payment provider.
Refund Methods
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Card: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Other payment methods: Processed according to the payment provider's policies
Special Cases
In certain situations, we may offer refunds or exchanges at our discretion:
Technical Issues
If you experience technical difficulties that prevent you from using the product, we may offer a replacement or refund.
Bulk Purchases
Special refund terms may apply for bulk or enterprise purchases.
Promotional Items
Items purchased during special promotions may have different refund terms as specified in the promotion details.
Contact Us
If you have any questions about our refund policy or need to initiate a refund request, please don't hesitate to contact us.
support@digitalstore.com
Response Time
We aim to respond to all refund requests within 24 hours.
Final Note
This refund policy is designed to be fair and reasonable for both customers and Digital Store. We reserve the right to modify this policy at any time, with changes taking effect immediately upon posting on our website.